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TERMS AND CONDITIONS

      These terms of use is an electronic record in the form of an electronic contract formed under the information technology act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information technology act, 2000. These terms of use does not require any physical, electronic or digital signature.  This document is published and shall be construed in accordance with the provisions of rule 3 (1) of the information technology (intermediaries guidelines) rules, 2011 prescribed under information technology act, 2000 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of the website.  These terms of use is a legally binding document between Bikozee and user (both terms defined below). These terms of use will be effective upon your acceptance of the same (directly or indirectly in electronic form or by means of an electronic record) and will govern the relationship between Bikozee and user for the use of the website (defined below).  Please read these terms of use carefully. By using the website, you indicate that you understand, agree and consent to these terms of use. If you do not agree with the terms of these terms of use, please do not use this website. You hereby provide your unconditional consent or agreements to Bikozee as provided under section 43a and section 72a of information technology act, 2000.  These terms of use of the website located at the url www.bikozee.com, mobile sites or mobile application (“website”) is between Bikozee Ecotech private limited (“Bikozee” or “we” or “us” or “our"), a company incorporated under the companies act, 2013 with its registered office at Ananda path, Dispur, Guwahati,Assam, India and the guest users or registered users of the website ("you" or "your" or "yourself" or "user") describe the terms on which Bikozee offers you access to the website and such other services as are incidental and ancillary thereto ("services").  These terms of use is a contract between you and Bikozee. These terms of use shall be read together with the privacy policy or other terms and condition with all other notices, disclaimers, guidelines appearing on the website from time to time (collectively referred to as "agreement(s)") constitute the entire agreement upon which you are allowed to access and use the website and avail the services. 

  1. Interpretation 
    • any reference to the singular includes a reference to the plural and vice versa, unless explicitly provided for otherwise; and any reference to the masculine includes a reference to the feminine and vice versa.
    • headings and captions are used for convenience only and will not affect the interpretation of these terms of use.
    • any reference to a natural person will, unless repugnant to the context, include his heirs, executors and permitted assignees. Similarly, any reference to a juristic person such as Bikozee will, unless repugnant to the context, include its affiliates, successors and permitted assignees.
  2. Eligibility
    • only users who are 18 years of age or older may use the services. If you are under 18 years of age and you wish to download, install, access or use the services, your parents or legal guardian must acknowledge and agree to the terms of use. Should your parents or legal guardian fail to agree or acknowledge the terms of use, you shall immediately discontinue its use.
    • Bikozee reserves the right to refuse access to use the services offered if it is brought to Bikozee's notice or if it is discovered that you are under the age of 18 years.
  3. Account registration and security
    • Client may access and use the website and the services either as a registered user or as a guest user. However, not all sections of the website and services will be accessible to guest users.
    • Registered users: Bikozee makes certain sections of the services available to you through the website only if you have provided Bikozee certain required user information and created an account and a Bikozee id through certain log-in id and password ("account"). In the event you register as a user by creating an account in order to avail of the services provided by the website, you will be responsible for maintaining the confidentiality and security of the account, and are fully responsible for all activities that occur under your account. You agree to (a) immediately notify Bikozee of any unauthorized use of your account information or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Bikozee cannot and will not be liable for any loss or damage arising from your failure to comply with this section. You may be held liable for losses incurred by Bikozee or any other user of or visitor to the website due to authorized or unauthorized use of your account as a result of your failure in keeping your account information secure and confidential. You shall ensure that the account information provided by you in the website's registration form is complete, accurate and up-to-date. Use of another user's account information for availing the services is expressly prohibited. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Bikozee has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Bikozee has the right to suspend or terminate your account and refuse any and all current or future use of the website / services (or any portion thereof).
    • guest users: the website also allows limited access to the services for unregistered users (also called as 'guest users'). Such users will be able to browse and avail limited services through the website. 
  4. Services
    • Bikozee is a platform inter-alia engaged in the business of providing an on-demand diversified last mile logistics services, pickup services and other similar services through its physical presence/website. 
    • Bikozee is a platform inter-alia engaged in the business of providing an on-demand diversified last mile logistics services, pickup services and other similar services through its physical presence/website. 
    • Bikozee responsibility is limited to facilitating the delivery services. 
  5. Use of the website / services
    • You agree and undertake that when using a website / service, you will not: 
    • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.
    • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
    • Conduct or forward surveys, contests, pyramid schemes or chain letters.
    • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
    • Any information provided by you on this site shall not be misleading in any way.
    • Use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the website or content, or in any way reproduce or circumvent the navigational structure or presentation of the website, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the website.
    • Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the website.
  6. Third party contents 
    • we cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of these terms of use, and, as between you and us, you hereby assume all risk of harm or injury resulting from any such lack of compliance.
    • you acknowledge that when you access a link that leaves the services, the site you will enter into is not controlled by us and different terms of use and privacy policy may apply. By assessing links to other sites, you acknowledge that we are not responsible for those sites. We reserve the right to disable links to and / or from third-party sites to the services, although we are under no obligation to do so.
  7. Promotions, discounts and coupons
    • Bikozee reserves the right to offer the discounts/promotional offers to any users of its own choice and shall not be held liable to any user for not offering the same. The discounts/offers have been made available at the sole discretion of Bikozee and are subject to change / amendment / modification from time to time. Bikozee at its sole discretion may at any time discontinue the discounts/offers without assigning any reasons or without any prior intimation whatsoever. The participation in discounts/offers is entirely voluntary and it is understood, that the participation by the user shall be deemed to have been made on a voluntary basis.
  8. Communications
    • When you use the website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
  9. Right to use logos
    • Nothing contained in these terms of use constitutes a license in favor of the user to use trademarks, service marks or logos and/or any other marks, owned by Bikozee that may be reflected on the website ("ipr"). Any use by user of ipr will be only with the prior written permission from us. You acknowledge that we are the sole and exclusive owner of our respective ipr’s and agree that you will not contest the ownership of the said ipr’s for any reason whatsoever.
  10. No warranties
    • The website and the services are provided on an "as is" basis. We do not make any other representations or warranties of any kind, express or implied, including without limitation that the website or the services will meet your requirements, will always be available, accessible, uninterrupted, timely, secure, or operate without error.
  11. Indemnity
    • You shall indemnify and hold harmless Bikozee, its owner, licensee, affiliates (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of these terms of use, privacy policy and other terms and conditions, or your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
  12. Limitation of liability
    • In no event shall Bikozee be liable for any special, incidental, indirect or consequential damages of any kind in connection with these terms of use, even if user has been informed in advance of the possibility of such damages.
  13. Updates
    • We reserve the right, at our sole discretion, to change, modify, add or remove portions of these terms of use, at any time without any prior written notice to you. We suggest that you regularly check these terms of use to apprise yourself of any updates. Your continued use of the website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these terms of use, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the website.
  14. Severability
    • If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining terms of use shall survive, remain in full force and effect and continue to be binding and enforceable.
  15. Non-assignment
    • You shall not assign or transfer or purport to assign or transfer the contract between you and us to any other person.
  16. Governing law, jurisdiction and dispute resolution
    • These terms of use are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this website, shall be subject to the jurisdiction of the courts at Guwahati, Assam.
  17. ONBOARDING PROCESS
    • Client onboarding process is initiated with first point of contact through the social media channels (usually the sales and marketing team)sharing the general business service brief , Second point of contact is established with the business development team of the enterprise, sharing the B2B brochure and pricing details. Third point of communication is established with the founder members/ Managers arranging a physical one to one interaction with final online registration through website , onboarding and signing of agreement. Bikozee shall organize weekly interaction with the clients for feedback and updating of service quality, one monthly physical interaction to be arranged with client service manager to develop business relationship and discuss future growth prospects.
  18. ONBOARDING FEES
    • As promotional offer we are charging Rs. 1 as onboarding charges for first 50 clients, thereafter, onboarding charges shall be Rs. 499 for the next 50 clients, the charges are against the digital platform usage and CRM costs.
  19. PROCESS OF ORDERS
    • The orders shall be placed through online portal as per the process defined in the booking management system, order shall be placed in any one of the three categories, Enterprise, Standard or Premium. An introductory video shall be provided to the clients for ease of operation on the platform training on the entire order processing system.
  20. SERVICE PROVIDED
    • Service Provider is prepared to provide the following professional services to Company:
    • Schedule Delivery: Previous day and Same day pre-scheduled bookings based on single and multiple orders delivered by Bikozee as per selected time slot by the client.
    • On-demand Delivery: Same day real time booking delivered by Bikozee as per selected time by the client. Bikozee will deliver single and multiple orders by the client for its customers.
    • Rental Model: Bikozee outsources the delivery personnel as well as the Vehicle to the Vendor. The Vendor looks after the deliveries as per their operational discretion.
  21. CALCULATION OF FEES AND OTHER CHARGES
    • Charges for logistics services are calculated as per the service rate sheets shared with the client at the time of onboarding. Clients will be notified for any changes or updations.
    • Before any bill is sent to the client, the Service Provider’s Accounts Manager responsible for the matter will review it to ensure that billings and invoices are appropriate.
  22. BILLING ARRANGMENTS
    • Billing system shall be automated as per the charges defined on the pricing document.
    • Billing cycle is calculated weekly (Every Friday), and clients bills shall be shared weekly.
    • Billing shall be reviewed by accounts manager prior to sharing the bills and standard measures are to be taken to clear all due bills within 3 working days.
    • Bikozee does all rider payouts are on weekly basis (Every Friday) after deduction of all cash collection held till date. These cash collections done on behalf of the client shall be deposited directly to the clients and not adjusted with the billing amount. (Bikozee recommends clients to transact digitally with their customers).
    • Grace period of 3 days is provided to the clients to settle the due bills, whereas non-payment in stipulated time would result in temporary suspension of the user account.

    The client hereby agrees to avail the services, and acknowledges that the offers and services are being extended by Bikozee at its sole independent discretion and the client has read the terms and conditions of the services and offers carefully before availing them.